Seminars

One of the greatest challenges we face is keeping ourselves motivated. This is particularly difficult and extremely important with our fast-paced high responsibility jobs today. It’s easy to lose enthusiasm and get burned out, stressed out, and finally – checked out. This high-energy session gives participants six steps for getting the fire back in their lives professionally and personally. It’s packed with tips for staying positive regardless of what life throws at you. Attendees work through exercises and create a customized action plan to get them started and keep them going.  After this session, you’ll be able to restart your fire whenever it burns low. It isn’t just a motivational program, it’s a method you can apply whenever you need it.

This session features two things everyone likes – chocolate and motivation!  It teaches nine key motivational concepts that can help participants get more out of every day – both personally and professionally.  They’ll learn about persistence, passion, effective allocation of resources, the law of diminishing returns, and much more!  The session includes a chocolate tasting to demonstrate not only how to appreciate chocolate, but life itself.  Attendees will also learn about the communication styles of the world’s best chocolate makers and determine their own style.  They can use this insight to better relate to others.  (This session is also great for teams that need a little building.)  All that and chocolate too!

Life would be so easy if everyone we interacted with was just like us. They would understand our cryptic e-mail messages, forgive our bizarre text messages, and understand why we unfriended them on Facebook. There would be no hard feelings, no conflict, and clearly, world peace. Unfortunately, no one else is exactly like you and to succeed in life and business, you have to work with the confusing, the angry, the silly, and yes, even the smarter and more articulate. This session will help you do just that. You will learn about barriers to communication and how to remove them. You’ll get tips on defusing hostile people (especially helpful for those in customer service or divorce court). You’ll take a communication styles quiz and find out just how different a large portion of the world really is and how to get along with them. There will be tips on technology and how to be more effective when using it to communicate. And you’ll even improve your listening skills (not that anyone has better ideas than you, but they might have more information). People won’t stop being different, and this session will help you understand them.

This session opens with a discussion of the traits of great leaders.  After that we move on to the mistakes that leaders can make (micromanaging, failing to define expectations, criticizing rather than coaching and more) and how to avoid them.  Then we get to the juicy stuff – what really motivates people (move past Maslow’s Hierarchy – we’ve got something better!).  If you want to get more from your employees, if you want to raise morale (without raising pay), or if you just want to be a better leader, this program is for you.

Customer service either makes or breaks a business. If you aren’t taking care of your customers, your competitors soon will be. This high-energy session helps participants improve their skills in dealing with customers (and people in general!).  If applicable, we’ll have an informative (and hilarious) discussion about the importance of body language when dealing with customers face-to-face.  We’ll cover essential skills for those speaking with customers over the phone as well as tips for email and chat. Other topics include the five things customers want (and how to make sure you deliver them), how to deal with problem customers and ten things you should NEVER say to a customer!

This session can be highly customized based on your needs.  Don’t assume your people are delivering great service just because they’ve been with you for a long time.  Let’s get them re-energized about delivering outstanding service!

Albert Einstein defined insanity as doing the same thing over and over again and expecting different results. The world has changed radically in the last several years – has your company? Have you?

This provocative think tank/workshop will get you thinking about game changers for your work and your life. Some of the topics covered:

• How to be innovative (almost 2 dozen ideas)
• Breaking down barriers to innovation
• Myths about innovation
• Fear of innovation/change

This is a great session to help participants think in new ways and generate new ideas. It also forces leaders to consider how innovation is fostered (or not) in their organizations.

Does work that used to make you sizzle with excitement now just leave you feeling fried?  Do you feel like you’re working harder than ever but not getting as much done? Do you fantasize about just taking a nap?

As we try to get more done with fewer people in less time for less money, burnout rates are higher than ever. People are losing their passion, pep, and productivity. Quiet quitting is a thing. But we’re putting an end to all that! In this session you’ll:

• Learn to identify burnout in yourself and others
• Gain tools to get you out of the frying pan and back on fire!
• Understand the two personality types that are most at risk for burning out
• Receive tips to help your employees (or volunteers) deal with burnout

After this session, the only thing fried at your house will be chicken.

Unless your kids move out of the house, your boss expects less, or you win the lottery, the demands on you are not going away anytime soon.  Do you find yourself angry, tired and frustrated?  Is your life feeling more like a struggle than an adventure?  If so, this session is for you.  We’ll discuss many of the causes of stress and how to deal with them.  You’ll take a quiz to find out just how stressed you are.  Then we’ll cover everything thing from ways you can think differently to action steps you can take immediately to reduce your stress.  You’ll leave with a customized action plan to help you succeed in a world of ever increasing demands.

Resilience is the ability to bounce back when something challenging happens.  The more resilient you are, the faster you bounce back.  In fact, the more resilient you are, the fewer things are challenging!  This session gives you steps you can take now now that will have a huge impact on your future.  Opening with tips for mental toughness, it covers five key areas to build up your bounce:

• Relationships
• Finances
• Health
• Travel
• Emergencies

We’ll cover everything from emergency funds to power outages.  After this session, you’ll be able to handle anything life might throw at you.