Diversity is an important issue with many organizations trying to recruit, retain and grow employees with different ethnicities, ages, and genders.  We work hard not to discriminate against people who look different than we do.  But there’s another way we are diverse that has nothing to do with exterior appearances.  We are diverse in our […]

I think silliness is vastly underrated. Anyone can be smart, or graceful, or eloquent, but silly?  Silliness is a special gift.  And there’s just not enough of it!  I’d like to enlist your help in bringing silly back.  Here are some ideas: Get some sprinkles.  Have them in your purse (guys, I know you won’t […]

Twenty years ago, on the 30th anniversary of the lunar landing, I started FireStar.  It’s been a great journey, and I am so very grateful for everyone who hired me over the years.  Hiring a speaker is a risk and I really appreciate every person who took a chance on me. I can never thank […]

Everyone of you reading this has dreams. Maybe it’s a place you want to see or a book you want to write. As I watched like so many others in horror as the great cathedral of Notre Dame burned, I was reminded that we must act before it is too late. I was lucky enough […]

I recently attended The Disney Institute’s Quality Service program.  I wanted not only to scope out the competition (since I do customer service training), but also to see Pandora – The World of Avatar.  Disney had some great takeaways I want to share with you: 1. They have learned to be intentional where others are […]