Even in a recession, when businesses are closing and people are being laid off, customer service is STILL terrible! How can this be? This should be a top priority all the time, but especially in tough times. Here are tips to improve your customer service before it’s too late: 1.)Be friendly. What happens to customers […]

This is it, leaders—the chance you have been waiting for! The perfect opportunity to be a guiding light in the darkness. The time to step up and inspire your people, to take away their fear, to offer them hope. Well? Where the hell are you? If you are in a leadership position, you need to […]

In my work with nonprofit boards I have seen several disorders which I would like to point out to you in the hope of someday finding a cure. Committee-itis—this manifests itself when a board has WAY too many committees. So many committees in fact, it may not remember what the committees were formed for in […]

Milton Hershey and Forrest Mars were different types of leaders who both built successful companies. We can learn much from them: 1.) There’s no one way to lead. Milton was a dreamer; he wanted to build a worker’s utopia. His people loved him. He ran his business with his heart. Mars was a tyrant with […]

We’ve all done it – made the same mistake more than once. Maybe it’s the mistake of falling for the same type of person (who’s bad for you) over and over or maybe it’s failing to lose weight over and over or failing to close sale after sale. Here’s a process to help you stop […]